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India Visa Application Centre
Weststrasse 2
3005 Bern

Hours of Operations:

Application Submission

08:30 - 14:00 - Monday - Friday, except on declared holidays.

Collection of Passports

16:00 - 17:30 - Monday - Friday, except on declared holidays.

Email Helpdesk:

Telephone Helpline

The number for the service is 0900 – 0000 18 / Per call 1.95 CHF


Google Map

Important: Please keep your passport number ready to make any enquiry about the status of your visa application.

Call Center Timings

The service is available Monday through Friday between 09:00 to 12:00 and 13:00 to 17:00 CET

Feedback / Complaints


We welcome your reviews on the support we provide. They will help us to identify what we do well and what we could do better. If you have any comments on the support you have received, please feel free to write in the compliments register.

India Visa Application centre is, of course, keen to hear from you if you have received outstanding service from a particular member of our team and would be delighted to receive your recommendations.


India Visa Application centre(s) aims to provide an efficient service to its applicants. If you have a Feedback / Complaint, we would like to know about it as soon as possible. Indian Visa Application centre's maintains a Feedback / Complaint Register for the benefit of the applicants. The supervisor of the Visa Application centre shall provide access to the Register on demand.

You can send your Feedback/ Complaints on:

If you wish to give any Feedback/ Complain about the service you received from VFS Global Limited, you may Contact US directly in person at a India Visa Application centre (s).

In all cases please provide:

  • Your name,
  • Address,
  • Telephone number and
  • A clear description of your complaint with as much detail of names, dates, places and other background as possible.

If you are a VISA applicant then please provide following details as well:

  • Your Date of Birth
  • Type of Application
  • Any Application reference number(s)/Passport Number (s)

We will take your complaint seriously, and will try to provide a full reply within 2 working days. If we cannot give you a full reply within this time we will tell you when we expect to do so and keep you up to date with progress.