India Visa Application Centre
Seilerstrasse 25 
3011 Bern
Switzerland.

Hours of Operations: Application Submission 08:30 - 14:00 Hrs Monday - Friday, except on declared holidays. Collection of Passports 16:00 - 17:30 Hrs - Monday - Friday, except on declared holidays.

E-mail Helpdesk: info.inch@vfshelpline.com

Premium Rate Number and Call Cost 
The premium rate number for the service is 0900 000018.

Important: Please keep your passport number ready to make any enquiry about the status of your visa application. 

Call Center Timings

Calls to the premium rate number cost CHF 1.95 per call at all times, plus call set-up charges and other network extras. The cost stated is for calls from a Swisscom land line; the cost of calls from other landline and mobile networks may vary and may include additional tariff. Premium service rates are subject to change.

The service is available Monday through Friday between 09:00hrs to 12:00hrs and 13:00hrs to 16:00hrs CET

Feedback / Complaints

Appreciation
We welcome your reviews on the support we provide. They will help us to identify what we do well and what we could do better. If you have any comments on the support you have received, please feel free to write in the compliments register.

India Visa Application centre is, of course, keen to hear from you if you have received outstanding service from a particular member of our team and would be delighted to receive your recommendations.

Feedback
India Visa Application centre(s) aims to provide an efficient service to its applicants. If you have a Feedback / Complaint, we would like to know about it as soon as possible. Indian Visa Application centre's maintains a Feedback / Complaint Register for the benefit of the applicants. The supervisor of the Visa Application centre shall provide access to the Register on demand.

You can send your Feedback/ Complaints on : feedback.inch@vfshelpline.com

If you wish to give any Feedback/ Complain about the service you received from VFS Global Limited, you may Contact US directly in person at a India Visa Application centre (s).

In all cases please provide:

	Your name,
	Address,
	Telephone number and
	A clear description of your complaint with as much detail of names, dates, places and other background as possible.

If you are a VISA applicant then please provide following details as well:

	Your Date of Birth
	Type of Application
	Any Application reference number(s)/Passport Number (s)

We will take your complaint seriously, and will try to provide a full reply within 2 working days. If we cannot give you a full reply within this time we will tell you when we expect to do so and keep you up to date with progress.