Terms and Conditions
Dated 1st July 2009
VFS recommends that you do not purchase tickets or make bookings which cannot be cancelled without cost prior to the issuance of a visa, except where it is a specific requirement stated as part of the visa application.
These terms contain a disclaimer which limits our liability to our refund policy stated below.
Except where covered by our refund policy below, fees are not refundable and are payable whether or not a visa is ultimately granted.
You are responsible for the accuracy of your application form, and in checking your application form we do not guarantee that we will find any errors, and we do not verify information you have provided.
VFS recommended that you keep copies of all documents submitted with applications and of your receipts.
The India Visa Application Centre is a service provided by VF Services (Switzerland) Limited ("VFS"), whose corporate head office is at Weststrasse 2, 3005 Bern
We are authorized by the Embassy of India in Switzerland to operate the India Visa Application Centre in Switzerland, both through our web-site and through our office at Weststrasse 2, 3005 Bern, through other designated offices. We have sub-contracted elements of our service to our authorized sub-contract partner, VisaVia AG.
Application of These Terms
These terms and conditions govern your use of the services of the India Visa Application Centre, all visa applications you make, and all enquiries you make for advice or information concerning India Visas.
Each applicant for a visa hereby accepts and confirms that, prior to submitting a visa application; they have read, understood and agreed to be bound by, without limitation or qualification, all of these terms and conditions.
No employee of VFS and/or its partners has any authority whatsoever to change, amend, amplify or withdraw any or all of these terms and conditions without prior written approval from VFS.
No Cancellation Rights
Once you have submitted your application you will be taken to have agreed that we may immediately commence processing you application and providing any services. As a result you will not have any right to cancel your application.
The Visa Application Service
The India Visa Application Centre of VFS is the outsourced partner of the Embassy of India in Bern, Switzerland. In this capacity, the India Visa Application Centre is inter alia responsible for, receipt of visa applications for travel to India and visa fees, submission of applications at the Embassy of India in Bern, collecting the processed passports from the Embassy of India, Bern, and returning passports back to applicants.
Acceptance and Rejection of Applications
The assessment of visa applications is carried out by the Embassy of India, and the grant or refusal of India visas is at their sole discretion. The Embassy of India, Bern reserves the right to ask for further documentation and information from the applicant, and to refuse any visa application. The applicant must supply such further documents and information if they wish their application to continue to be considered.
Fees stated are only valid on the day that they are quoted or provided by the India Visa Application Centre. If you decide to make your application on a later date, the fees may change.
All costs of returning passports, visas and documents to you are included in the final total fee based on information provided by you and the delivery methods selected by you.
All fees must be received in full under the available payment options as cleared funds for the application to be processed. If fees are paid by cheque (or other negotiable instrument) then the payment will not be considered to have been received until such cheque or negotiable instrument has cleared. Except where covered in our Refund policy below, fees are not refundable, and in particular fees are payable whether or not a visa is ultimately granted.
VFS will process all visa applications with reasonable care and skill and in accordance with all procedures prescribed by the Embassy of India.
HOWEVER, WHILST WE USE REASONABLE CARE TO CHECK YOUR APPLICATION FORM FOR OBVIOUS ERRORS ON THE FACE OF THE FORM, WE DO NOT GUARANTEE TO DETECT ERRORS WITH YOUR FORM, AND WE DO NOT UNDERTAKE TO VERIFY ANY INFORMATION YOU PROVIDE, WHICH YOU ARE RESPONSIBLE FOR ENSURING IS ACCURATE.
It is the responsibility of all applicants to read carefully and understand the requirements set out in the India visa application forms, complete all applications forms truthfully, to provide correct and accurate information and documentation, to ensure that they have a valid passport, and on receipt of visa to check the validity of the visa issued to ensure that it covers the period of stay requested, the number or entries required, and that it is valid for the purpose of trip.
The processing times for visas are estimates only. These are based on information and experience of the Embassy of India.
The processing of your application is subject to the procedures and timescales of the Embassy of India, over which VFS have no control.
Advertising material may be included along with passports or other documents when they are returned to the applicant. If you do not wish to receive any such advertising material, you should notify VFS in advance at the time of submission of your visa application. Please note that all advertising material accompanying the relevant documents is provided by VFS, and does not have the endorsement of the Government of India.
Changes to Procedures and Fees
The procedures and fees of the Embassy of India for the processing of visas and related services are outside the control of VFS and subject to change without prior notice. VFS does not accept responsibility for any changes in procedures or fees and reserves the right to pass on any increased fees.
Refund of Visa Application Fee
If VFS is in breach of contract or negligent in relation to any visa application submitted, resulting in the visa not being granted or loss of applicants passport with valid visas, in each case, wherein the applicant has to apply for a new passport or cannot travel to India at the times stated by the applicant in his/her visa application, then VFS will refund to the applicant the amount of the visa application fee only.
Loss or damage to passports and other travel documents
VFS takes every reasonable precaution while handling an applicant's passport & documents, and if due to any breach of contract or negligence on the part of VFS, the applicant's submitted passport or documents are lost or damaged beyond a useable condition, then VFS will pay to the applicant the amount of the fees charged by the government of the applicant's home country, for the replacement of the lost or damaged passport or other documents through their normal replacement procedure, and VFS will assist the applicant with the same within its capacity. Such payments will be made by VFS to the applicant on the presentation of the payment receipt issued by the government of their respective home country for the replacement of such lost or damaged passport or documents.
DISCLAIMER - PLEASE READ CAREFULLY
Except for the refund or reimbursements of fees as stated in the "Refund Policy" section above, VFS excludes its liability in connection with any visa applications, including (without limitation) liability in or under contract, negligence, tort, statute or otherwise howsoever, and including (without limitation) liability for any default, negligence, delay or failure of VFS in advising on, providing information on, handling or processing visa applications, loss of or delay to passports and other documents, delays involving the Embassy of India, and rejections of visa applications for any reason.
And for the avoidance of doubt:-
No Liability for Incorrect Information
VFS shall have no liability for loss, delays or non-issuance of any application arising from or in connection with (to include but not restricted to) incomplete application forms, incorrectly or falsely completed application forms, and inaccurate or incomplete supporting documentation.
No Liability for Events Not In Our Control
VFS shall not be considered to be in breach of contract or negligent or otherwise liable in any way for any delay or failure of any application or loss, damage or delay to any passport or other documents due to accident, theft, natural calamities (act of god) or any other reason outside the control of, and not arising out of a wilful default of, VFS, or for the loss or damage to any passport or other document after it has been handed over to the applicant.
No Liability for Postal and Courier Service
VFS shall have no liability for any delays, or for loss of or damage to any visa application, passport or other documents, caused by, or occurring whilst any application, passport or document is in the possession of, any third party postal or courier service, including transportation of visa applications, passports or other documents between VFS and the Embassy of India, and when being returned by VFS to the applicant.
No Liability for Assessment of Visa Applications
VFS is not involved in the process of assessment of visa applications, or their grant or refusal, and shall not be liable or responsible for any delay by the Embassy of India in assessing, granting or refusing any visa application, or for the grant or rejection of any visa application, or for the Embassy of India requesting further information from the visa applicant.
No Liability for Wasted Costs and Expenses
VFS shall have no liability (including for breach of contract or negligence) to any visa applicant, or any other person relying on or benefiting from any visa application, for any commitment, cost or expenditure incurred in reliance on or anticipation of receiving a visa, whether within a particular timescale or at all, including but not limited to air travel, hotel, and other travel and accommodation arrangements, and any other arrangements made.
General Exclusion of Loss and Damage
VFS shall have no liability to any visa applicant, or any other person relying on or benefiting from any visa application, for any direct, indirect, punitive, incidental, special, or consequential damages or any damages whatsoever due to delay, misplacement, loss or damage of applications, passports and other documents, or due to negligence or breach of contract in connection with any visa application or any advice or information given in relation to any visa application.
VFS shall have no liability to any visa applicant or any other person relying on or benefiting from any visa application for any loss of profit, revenue, contract, opportunity or business, wasted expenditure, additional expenditure, or any other business or occupation related loss or damage, suffered or incurred as a result of delay, misplacement, loss or damage of applications, passports or other documents, or due to negligence or breach of contract in connection with any visa application or any advice or information given in relation to any visa application.
Third Party Rights
Nothing in these Terms and Conditions shall benefit or be enforceable by any person other than the visa applicant.
Changes to these terms
VFS, in its sole discretion, may change, amend, cancel or withdraw any or all of these terms and conditions.
These terms and conditions and any visa applications shall be governed and construed in accordance with the laws of Switzerland. Any claims or disputes arising in relation to the services provided by VFS to the applicant shall be subject to the exclusive jurisdiction of the competent court of Bern.
Please address any complaints to the complaints department at Weststrasse 2, 3005 Bern
Premium Rate Help Line Service
Whilst every effort has been made to ensure that the information provided on the premium services is accurate and up-to-date. In relation to the India Visa Information Service, VF Services (Switzerland) Limited assumes no responsibility for and gives no guarantees, undertakings or warranties concerning the accuracy, completeness or up-to-date nature of the information provided and limits its liability to refund of the call charges. VF Services (Switzerland) Limited excludes all other liability it may have in relation to any advice or information given through the India Visa Information Services, including for breach of contract or negligence.
Fraudulent Recruitment / Employment Offers
It has come to VFS Global’s attention that, individuals misrepresenting themselves as VFS Global’ agents or representatives have approached people to offer fraudulent/fictitious employment opportunities, with the intent to steal personal information or solicit money from people. We encourage you to exercise caution and common sense when receiving any such employment offer, which requires payment of any fees/money, or promises a work visa in exchange for money. The said offers are completely fake and not valid. VFS Global is not a Recruitment agency and does not offer recruitment services. Scammers operate primarily via the internet, email, phone etc. We warn people to beware of such scams.
Please be advised that, VFS Global is a visa processing company and we work only with government and diplomatic missions to fulfil their administrative requirements of visa application processing. Neither VFS Global nor its representatives will ask for money from individuals under any circumstances to lure them with employment opportunities either in VFS Global or outside. If you receive any offer that purports to be from VFS Global, which ask for money, these types of offers are fraudulent.
Warning signs of recruitment fraud
The following are some examples of recruitment fraud which are in violation of VFS Global’s processes and ethical practices:
Such actions are presumably intended to defraud or obtain personal information from the victims.
The activities of these individuals involve criminal and civil liabilities. While VFS Global takes such matter seriously and reserves its right to contact competent law enforcement agencies to investigate and prosecute such illegal activities, it is often difficult to locate and prosecute these individuals.
Therefore, if you receive a request, either in writing or verbally, for an interview or a job offer that you believe is or might be fraudulent or suspicious, please disregard them. You may also verify the same with VFS Global at email@example.com
If you come to know that a fraud is being perpetrated, we encourage to forthwith contact your local police and/or any competent authorities and also to keep us informed by reporting the fraud at firstname.lastname@example.org
Under no circumstances will VFS Global be liable or responsible for any loss, damages, expenses or inconvenience resulting from these unauthorized persons and/or activities.